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Refund & Cancellation

REFUND POLICY

Services rendered through GajaCode have a 15 day money back guarantee. If GajaCode has not resolved any issue and the customer is not satisfied with service, the customer may ask for a refund of the paid amount within the first 15 days from the subscription date, and it is at the sole discretion of GajaCode if the refund shall be authorized.

REFUND WITHIN 15 DAYS

Case 1: Not a single service is provided
An amount equal to full subscription made by customer will be refunded

Case 2: GajaCode has provided one or more services.
An amount equal to the per instance charges multiplied by the number of issues resolved for the service offered to the customer during the first 15 days will be deducted from the subscription amount. No Money will be refunded for single time/one time support services.

REFUND AFTER 15 DAYS OF SUBSCRIPTION

Case 1: Customer registered for 1 business service for 1 year.
There would not be any refund for the subscription after 15 days of the subscription date. However, a customer can transfer the subscription to another service, one time, during the contracted period. (No transfer is allowed for single time support services).

Case 2: Customer registered for multiple business services and/or years.
Customer can only downgrade to a 1-year plan and receive a refund for the remaining subscribed amount. A one-time downgrade termination fee will apply.

The maximum refund is limited to the subscribed amount only, and if your services has been provided by anyone other than GajaCode, then GajaCode is not responsible for any damages or compensation thereof.

Procedure for refund:

If the customer is not satisfied with the service then he/she can submit a ticket through any of the methods below:

For Online Refund Request Click Here

E-mail at info@gajacode.in and clearly state the reason for the cancellation.

Requests will receive a scheduled call back within 4-8 hours to review and/or process  refunds/cancellation requests.

GajaCode will review logs to ensure accuracy:

  • Voice calls (conversation(s) between the customer and company)
  • Chat log of the Servicer provider assigned and the customer.

Notwithstanding this, GajaCode may, at its sole discretion and on a case to case basis, agree to a refund of Subscription charges after deducting fees for servicing the customer and cost of any other paid service which has been provided free of cost with any plan.

* In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to GajaCode.